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HOME » CUSTOMER SERVICE
 

Customer Services

Your health and satisfaction with our site are of equal importance to us! Himalayadirect.com's Customer Care Centre is staffed with knowledgeable representatives to help answer your questions about the products and services we provide. We look forward to helping you!

Quick Links


Contact Us

Call Us:0-808-120-7592 (UK Toll Free)
(Available between 0300  hrs GMT to 1130 hrs GMT)

Fax Us:+371 67854167


Please allow upto 24 hours for a response and include your contact information so we may respond back to you. Email Us:support@himalayadirect.com

Write to us from theContact Uspage or email us directly at support@himalayadirect.com Please allow up to 24 hours for a response.




SIA "The Himalaya Drug Company"
Elizabetes str. 11-10,
Riga
LV-1010
LATVIA

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Commercial Enquiries

Himalaya is always seeking partners who believe in providing great herbal products to enrich their communities. Should you wish to be a part of our success,  contact -Mr. Shailendra Malhotra @ shailendra.malhotra@himalaya.ae.

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Payment Policy

Himalaya accepts the following cards -


  • MasterCard
  • Visa Card
  • Visa Electron

Payments powered by Chronopay.  Card transactions appear on your statement as " WWW.HIMALAYADIRECT.COM"

Where our system supports Automatic Address Verification (AVS), customers' billing address details are verified with their acquiring bank. Your card is debited upon completion of the transaction. Please keep your order receipt in a safe and accessible location.

For orders where the customer's billing address details are either "not supported", "not checked" or "not matched" with their acquiring bank, himalayadirect.com reserves their right to manually check the customers' details before sending out their order. This may delay dispatch by 2-3 days from the order date and following successful address verification the order will be dispatched immediately.

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Shipping Details

Standard Shipping

Shipping ChargesFREE shipping for orders above €26.
For orders below €26, shipping charges are calculated based on weight.
Order Processing1-2 working days
Shipping Time4-10 working days
Overall Delivery Time*6-10 working days


DPD

This shipment mode is available only for order over 2kg.
Order Processing1-2 working days
Shipping Time4-10 working days
Overall Delivery Time*6-10 working days



Note:

  • For orders with EMS as shipping placed after Fridays 10:00 AM will be processed for shipment only on the following Mondays.
  • For shipments to regions like Malta, Crete, Baleares islands, and other islands an additional fee will be charged
  • For shipments to non EU countries all additional costs (customs and others) will be paid by the customer


  • * The delivery time estimates may vary slightly from Country to Country

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Safety on the Internet

The Internet is a new medium for shopping, and like any new technology, there is an element of concern regarding credit card security over the Internet. At himalayadirect.com we use the latest in encryption coding to ensure that any credit card information is treated with the utmost confidentiality. Shopping with himalayadirect.com is as safe as any other form of shopping, and in some cases even safer.

Credit Card information is sent to himalayadirect.com using fully secure servers. This secure environment encodes your personal information upon leaving your computer and decodes it upon arrival at our secure servers. The security is handled by a independent third party who certify that the information is correctly encrypted and secure. A window will appear on your browser notifying you when you enter and leave the secure environment. The address in your browser will also change from an "http://" address to an "https://" address along with a small padlock icon appearing in the bottom left-hand corner of your browser. Your security is our security. Upon processing a credit card transaction, a confirmation email will be sent to the email address supplied with the details of your order.

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Browser Problems

A secure connection can sometimes cause problems. This may be due to an old browser being installed on your computer. You can upgrade your browser using the following links or process your order by telephone (instructions above).

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Privacy Policy

Any information you submit will be used for the purpose of processing your order. All personal information is kept in the strictest confidence and will NOT be used by any third parties. We guarantee our customers confidentiality. Please see Privacy Policy for further details.

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Refund Policy

We offer a 100% no quibble money back guaranty. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).

Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.

1. How do the users tell you that they want to return the goods in the first place?
The customers communicate to us on returns in by an email to support@himalayadirect.com or by phone with a call to out toll free number UK Toll Free: 0-808-120-7592 (Available between 0300 hrs GMT to 1130 hrs GMT)
2. What if there's a delay in the post and it gets back to you after 30 days?
We issue a no quibble refund / replacement for products that are received back in our warehouse within 30 days. In case of shipments reaching us after 30 days due to unavoidable reasons like postal delays, we take it on a case-to-case basis to address the problem.
3. Where is the warehouse users are supposed to post products to?
SIA "The Himalaya Drug Company"
Elizabetes str. 11-10,
Riga
LV-1010
LATVIA
4. Do you refund users for postage expense of returning the goods or not?
No. We do not refund users for postage expense of the returning the goods.
5. What is our replacement guarantee?

We offer a 100% no quibble money back guaranty. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).

Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.

In a few cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to availability of stock with us. In case a replacement is not available, we will refund the amount for the same.

6. What are returns not possible?
Returns are not possible in the following cases:
  • Used products
  • Return request is made outside the specified time frame.
  • Products with tampered or missing serial numbers, including price tags & labels.
7. Can I return Part of My order?
Yes, a return is possible at item level and if you have ordered multiple items, you can request a return for a partial quantity. But shipment charges of the same needs to be borne by customer. Returns must be received back into the warehouse within 30 days from the date of purchase.
8. When are refunds provided?
Refunds are provided only in cases of damage in transit or cannot provide replacement due to no stock availability. In case of returns, a refund is issued once the products are received at out warehouse.
9. I have requested for replacement when will I get it?
Replacement would be sent to customers when the products that need to be replaced are sent from the customers and they share the details of couriers with us. The replacement of parcels would reach the customers within 5-7 working days from the date of shipment.
10. Exchange
Exchange of unused products that need communicated with 30 days and reaches our warehouse within 30 days from the date of shipment of the original order. Shipment charges of the same needs to be borne by customer. Customers need to share the details of couriers of products that they intend to exchange with us. The replacement of parcels from us would reach the customers within 5-7 working days from the date of shipment.

 

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Complaints Procedure

If you have any comments or complaints regarding our website, please don't hesitate to email us at support@himalayadirect.com. We are always looking to improve our services.

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Maximum Purchase Policy

We regret that we must limit orders to no more than EUR 650.00 per customer. If you have any questions please contact us at  0-808-120-7592 (UK Toll Free - Available between 0300 hrs GMT to 1130 hrs GMT) or via email at support@himalayadirect.com and we will be happy to assist you.

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