Customer Services

Your health and satisfaction with our site are of equal importance to us! Himalayadirect.com's Customer Care Centre is staffed with knowledgeable representatives to help answer your questions about the products and services we provide. We look forward to helping you!

Quick Links

• Contact Us
• Commercial Enquiries
• Payment Policy
• Shipping Details
• Safety on the Internet
• Browser Problems
• Privacy Policy
• Refund Policy
• Complaints Procedure
• Maximum Purchase Policy

Contact US

Call Us:0-808-120-7592 (UK Toll Free)
(Available between 0300 hrs GMT to 1130 hrs GMT)

Fax Us:+371 67854167

Please allow upto 24 hours for a response and include your contact information so we may respond back to you.
Email Us:support@himalayadirect.com

Commercial Enquiries

Himalaya is always seeking partners who believe in providing great herbal products to enrich their communities. Should you wish to be a part of our success, contact -Mr. Shailendra Malhotra@shailendra.malhotra@himalaya.ae.

Payment Policy

Himalaya accepts the following cards -

• MasterCard
• Visa Card
• Visa Delta

Payments powered by WorldPay. Card transactions appear on your statement as " WP-HimalayaDirect "

Where our system supports Automatic Address Verification (AVS), customers' billing address details are verified with their acquiring bank. Your card is debited upon completion of the transaction. Please keep your order receipt in a safe and accessible location.

For orders where the customer's billing address details are either "not supported", "not checked" or "not matched" with their acquiring bank, himalayadirect.com reserves their right to manually check the customers' details before sending out their order. This may delay dispatch by 2-3 days from the order date and following successful address verification the order will be dispatched immediately.

Shipping Details

Standard Shipping

Express Shipping

Note

For orders with EMS as shipping placed after Fridays 10:00 AM will be processed for shipment only on the following Mondays.

* The delivery time estimates may vary slightly from Country to Country

Safety on the Internet

The Internet is a new medium for shopping, and like any new technology, there is an element of concern regarding credit card security over the Internet. At himalayadirect.com we use the latest in encryption coding to ensure that any credit card information is treated with the utmost confidentiality. Shopping with himalayadirect.com is as safe as any other form of shopping, and in some cases even safer.

Credit Card information is sent to himalayadirect.com using fully secure servers. This secure environment encodes your personal information upon leaving your computer and decodes it upon arrival at our secure servers. The security is handled by a independent third party who certify that the information is correctly encrypted and secure. A window will appear on your browser notifying you when you enter and leave the secure environment. The address in your browser will also change from an "http://" address to an "https://" address along with a small padlock icon appearing in the bottom left-hand corner of your browser. Your security is our security. Upon processing a credit card transaction, a confirmation email will be sent to the email address supplied with the details of your order.

Browser Problems

A secure connection can sometimes cause problems. This may be due to an old browser being installed on your computer. You can upgrade your browser using the following links or process your order by telephone (instructions above).

• To upgrade your Netscape Navigatorbrowsers please click here
• To upgrade your Internet Explorerbrowsers please click here

Privacy Policy

Any information you submit will be used for the purpose of processing your order. All personal information is kept in the strictest confidence and will NOT be used by any third parties. We guarantee our customers confidentiality. Please seePrivacy Policyfor further details.

Refund Policy

We offer a 100% no quibble money back guaranty. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).

Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.

Complaints Procedure

If you have any comments or complaints regarding our website, please don't hesitate to email us at support@himalayadirect.com. We are always looking to improve our services.

Maximum Purchase Policy

We regret that we must limit orders to no more than GBP 500.00 per customer. If you have any questions please contact us at 0-808-120-7592 (UK Toll Free - Available between 0300 hrs GMT to 1130 hrs GMT) or via email at support@himalayadirect.com and we will be happy to assist you.